Public Register of Complaints

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>No/ Date	Category of the complaint/signal sender	Category of the defendant/person, against whom the file has been opened	Type of of the defendant/person, against whom the file has been opened	Affected rights	Complaint type	Complaint status
10478 17/08/2026	legal entity	No wrongdoer	no information	Right to Health Care	Other	under examination
10476 17/08/2026	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Remuneration and benefits	under examination
10475 17/08/2026	individual	No wrongdoer	no information	Social Rights	Housing assistance	under examination
10473 17/08/2026	individual	No wrongdoer	no information	Consumer Rights - Heating supply		under examination
10472 17/08/2026	individual	No wrongdoer	no information	Right to Health Care	Medical Expertise	under examination
10471 17/08/2026	individual	No wrongdoer	no information	Right to good administration and good governance	Legality	under examination
10467 17/08/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10466 17/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Unilateral adjustment by companies of consumer accounts	under examination
10464 17/08/2026	individual	No wrongdoer	no information	Right to Education	School education	under examination
10463 17/08/2026	individual	Lacal authorities and their administration	no information	Right to good administration and good governance		under examination
10462 17/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
10461 17/08/2026	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
10460 17/08/2026	individual	No wrongdoer	no information	Consumer Rights - Water supply		under examination
10458 17/08/2026	individual	No wrongdoer	no information	Right to Health Care	Access to medicines and medical devices and dietary foods	under examination
10457 17/08/2026	individual	No wrongdoer	no information	Right to Education	School education	under examination
10455 17/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply		under examination
10454 17/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
10452 17/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Right of Access to Service	under examination
10451 17/08/2026	individual	Other	Other	Right of People with Disabilities	Civil and Political Rights	under examination
10450 17/08/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10449 17/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply		under examination
10448 17/08/2026	individual	No wrongdoer	no information	Consumer Rights - other		under examination
10447 17/08/2026	individual	No wrongdoer	no information	Right to Health Care	Health insurance rights	under examination
10446 17/08/2026	individual	Other	Other	Right of People with Disabilities	Accessibility	under examination
10445 17/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
10442 17/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
10440 17/08/2026	individual	No wrongdoer	no information	Right to Health Care	Access to information	under examination
10438 17/08/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply		under examination
10437 16/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply		under examination
10436 16/08/2026	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
10435 15/08/2026	individual	Other	Other	Right of People with Disabilities	Socio-economic protection	under examination
10432 14/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
10429 14/08/2026	individual	Lacal authorities and their administration	no information	Right to good administration and good governance		under examination
10427 14/08/2026	individual	No wrongdoer	no information	Social Rights - social security and compensations	Temporary	under examination
10426 14/08/2026	individual	Lacal authorities and their administration	no information	Right to good administration and good governance		under examination
10425 14/08/2026	individual	No wrongdoer	no information	Consumer Rights - Fast loan companies		under examination
10424 14/08/2026	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
10423 14/08/2026	individual	No wrongdoer	no information	Right to Health Care	Access to medicines and medical devices and dietary foods	under examination
10422 14/08/2026	individual	Lacal authorities and their administration	no information	Right to good administration and good governance		under examination
10421 14/08/2026	individual	No wrongdoer	no information	Right to Education	School education	under examination
10419 14/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
10418 14/08/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Consumer Rights - Phones and communication supply		under examination
10417 14/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
10414 14/08/2026	individual	No wrongdoer	no information	Right to Education	Pre-school education	under examination
10413 14/08/2026	individual	No wrongdoer	no information	Right to good administration and good governance		under examination
10412 14/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply		under examination
10410 14/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply		under examination
10409 14/08/2026	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Labor disputes	under examination
10405 14/08/2026	individual	Other	Other	Right of People with Disabilities	Socio-economic protection	under examination
10404 14/08/2026	individual	No wrongdoer	no information	Consumer Rights - other	Other	under examination
10403 14/08/2026	individual	No wrongdoer	no information	Consumer Rights - Bank services		under examination
10400 14/08/2026	individual	No wrongdoer	no information	Right to Education	School education	under examination
10398 14/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
10396 14/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Payment for unused services	under examination
10395 14/08/2026	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Labor disputes	under examination
10394 14/08/2026	individual	No wrongdoer	no information	Social Rights	Social Protection	under examination
10393 14/08/2026	individual	No wrongdoer	no information	Consumer Rights - other	Other	under examination
10392 14/08/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right to good administration and good governance	Legality	under examination
10391 14/08/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Heating supply	Payment for unused services	under examination
10388 14/08/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right to good administration and good governance	Infrastructure	under examination
10386 14/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Payment for unused services	under examination
10384 14/08/2026	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Payment for unused services	under examination
10382 14/08/2026	individual	State authorities and their administration	no information	Right to good administration and good governance	Quality and timliness of administrtaive services	under examination
10381 14/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
10380 14/08/2026	individual	Other	Other	Right of People with Disabilities	Other	under examination
10378 14/08/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Bank services	Increase in fees	closed
10377 14/08/2026	individual	No wrongdoer	no information	Consumer Rights - Electricity supply	Other	under examination
10376 14/08/2026	individual	Lacal authorities and their administration	Municipal administration	Right to good administration and good governance	Reasonable time for consideration and answer to a problem	under examination
10375 14/08/2026	individual	Other	Other	Right of People with Disabilities	Civil and Political Rights	under examination
10374 14/08/2026	individual	No wrongdoer	no information	Consumer Rights - Electricity supply	Poor quality of the services delivered	under examination
10373 14/08/2026	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	under examination
10372 14/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
10371 14/08/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right to good administration and good governance	Infrastructure	under examination
10369 14/08/2026	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Payment for unused services	under examination
10368 14/08/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Heating supply	Payment for unused services	under examination
10367 14/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	closed
10366 14/08/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10365 14/08/2026	individual	No wrongdoer	no information	Consumer Rights - Fast loan companies	Other	closed
10364 13/08/2026	individual	No wrongdoer	no information	Social Rights - social security and compensations	Pensions	under examination
10362 13/08/2026	individual	No wrongdoer	no information	Right of People with Disabilities	Socio-economic protection	under examination
10357 13/08/2026	individual	No wrongdoer	no information	Consumer Rights - Bank services	Other	under examination
10356 13/08/2026	individual	No wrongdoer	no information	Social Rights	Social Protection	closed
10355 13/08/2026	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Right to real measurement and reporting	under examination
10354 13/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
10350 13/08/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Access to Justice	Other	under examination
10344 13/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
10340 13/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Payment for unused services	under examination
10338 13/08/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
10337 13/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
10333 13/08/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Consumer Rights - Phones and communication supply	Other	closed
10332 13/08/2026	individual	No wrongdoer	no information	Right to good administration and good governance	Violation of legal requirements and non-fulfillment of obligations by state authorities	under examination
10331 13/08/2026	individual	No wrongdoer	no information	Consumer Rights - Electricity supply	Payment for unused services	under examination
10330 13/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
10329 13/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
10302 13/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Payment for unused services	under examination
10301 12/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
10299 12/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
10298 12/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
10297 12/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Poor quality of the services delivered	under examination
10296 12/08/2026	individual	No wrongdoer	no information	Social Rights	Social Protection	under examination
10295 12/08/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Internet and TV supply	Poor quality of the services delivered	under examination
10293 12/08/2026	individual	No wrongdoer	no information	Right to good administration and good governance	Quality and timliness of administrtaive services	under examination
10292 12/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Right to information	under examination
10291 12/08/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10290 12/08/2026	individual	No wrongdoer	no information	Consumer Rights - other		under examination
10289 12/08/2026	individual	Natural or legal persons subject to private law	no information	Consumer Rights - Insurance Companies	Other	closed
10288 12/08/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10287 12/08/2026	individual	No wrongdoer	no information	Consumer Rights - Transport	Poor quality of the services delivered	under examination
10286 12/08/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10285 12/08/2026	individual	No wrongdoer	no information	Consumer Rights - Transport	Right of Access to Service	closed
10284 12/08/2026	individual	Lacal authorities and their administration	Municipal administration	Right to good administration and good governance	Politeness, observance of ethical norms of behavior by the administration	under examination
10283 12/08/2026	individual	No wrongdoer	no information	Right of People with Disabilities	Civil and Political Rights	under examination
10282 12/08/2026	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Payment for unused services	under examination
10281 12/08/2026	individual	No wrongdoer	no information	Consumer Rights - Bank services	Other	under examination
10279 12/08/2026	individual	Lacal authorities and their administration	Mayor	Right to good administration and good governance	Violation of legal requirements and non-fulfillment of obligations by state authorities	under examination
10276 12/08/2026	individual	No wrongdoer	no information	Social Rights	Social Protection	under examination
10275 12/08/2026	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Remuneration and benefits	closed
10273 12/08/2026	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Labor disputes	under examination
10272 12/08/2026	individual	No wrongdoer	no information	Consumer Rights - Heating supply	Payment for unused services	under examination
10271 12/08/2026	individual	No wrongdoer	no information	Consumer Rights - Bank services	Delayed payment of due compensation	under examination
10270 12/08/2026	individual	Other	Other	Other Human rights	Other	under examination
10267 12/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Payment for unused services	under examination
10266 11/08/2026	individual	No wrongdoer	no information	Right to good administration and good governance	Legality	under examination
10265 11/08/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Consumer Rights - Electricity supply	Other	under examination
10263 11/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Water supply	Poor quality of the services delivered	under examination
10261 11/08/2026	individual	No wrongdoer	no information	Social Rights - labor rights and employment	Remuneration and benefits	closed
10260 11/08/2026	individual	State authorities and their administration	Central bodies of the government and their administrations	Right of People with Disabilities	Civil and Political Rights	under examination
10259 11/08/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10258 11/08/2026	individual	State authorities and their administration	Territorial bodies of the government and their administrations	The right to a healthy and favorable environment	Noise in the living environment	under examination
10257 11/08/2026	individual	State authorities and their administration	Territorial bodies of the government and their administrations	The right to a healthy and favorable environment	Noise in the living environment	under examination
10256 11/08/2026	individual	No wrongdoer	no information	Right of People with Disabilities	Socio-economic protection	under examination
10255 11/08/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Electricity supply		under examination
10254 11/08/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Accrued penalties	closed
10250 11/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Heating supply	Payment for unused services	under examination
10248 11/08/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Accrued penalties	closed
10247 11/08/2026	individual	Persons entrusted with the provision of public services	Person entrusted with the fulfilment of public functions	Access to Justice	Protection of citizens in enforcement proceedings	under examination
10246 11/08/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Accrued penalties	under examination
10245 11/08/2026	individual	No wrongdoer	no information	Right to Education	Pre-school education	under examination
10243 11/08/2026	individual	Няма въведен текст!	no information	Consumer Rights - Bank services		closed
10242 11/08/2026	individual	State authorities and their administration	Independent bodies established by law, outside of the executive power branch, and their administrations	Other Human rights	Other	under examination
10241 11/08/2026	individual	Other	no information	Consumer Rights - Water supply	Other	under examination
10240 11/08/2026	individual	No wrongdoer	no information	Right to Education	School education	under examination
10239 11/08/2026	individual	Persons entrusted with the provision of public services	no information	Consumer Rights - Electricity supply		under examination
10238 11/08/2026	individual	Persons entrusted with the provision of public services	Organisation entrusted with the provision of public services	Consumer Rights - Phones and communication supply	Payment for unused services	closed
10237 11/08/2026	individual	No wrongdoer	information insufficient to determine the wrondoer	Civil and Political Rights	Other	under examination
10235 11/08/2026	individual	Lacal authorities and their administration	Mayor	Right to good administration and good governance		under examination
10233 11/08/2026	individual	Other	Other	Right of People with Disabilities	Socio-economic protection	under examination
10231 10/08/2026	individual	No wrongdoer	no information	Consumer Rights - Water supply	Right of Access to Service	closed
10228 10/08/2026	individual	No wrongdoer	information insufficient to determine the wrondoer	Access to Justice	Other	closed
10227 10/08/2026	individual	No wrongdoer	no information	Consumer Rights - Insurance Companies		closed

Public Register of Complaints

OMBUDSMAN'S RECEPTION-ROOM

PRESS CENTER OF THE OMBUDSMAN

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